when they’re online

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After reading and rereading the pages dedicated to the topic, the only option was to send an email to the hotel to receive a response. In the best of cases, the answer arrived within a few minutes and its content was exhaustive. In many other cases, however, you had to wait even a whole day and write a reply email to clarify some aspects that were still unclear. In the case of your hotel website, wouldn’t it be great if you could answer customers’ questions live? Right . This way you not only have the opportunity to increase direct bookings, but to have the contact of a potential customer before he decides to look for an alternative solution at a nearby hotel.


I selected 3 live chats based on these criteria: There new zealand email list is a free version (forever, not just a trial). You can install a dedicated app on your phone to be reached whenever a customer needs you. They have a bot that you can program that allows you to autonomously provide the most frequent answers to your customers. Thanks to the integration with Facebook Messenger you have the ability to reply to messages you receive through Facebook. With statistics and visitor overview you have the opportunity to get to know your customers and improve their satisfaction. Here are the best free live chats for your hotel website: Smartsupp Crisp HubSpot LiveChat Channel manager, a great way to get direct bookings for your hotel through Trivago, Tripadvisor and Google Hotel Ads method to receive direct bookings for your hotel Before telling you about this method to increase direct bookings for your hotel, it is necessary to make some premises.




There is no connection / commercial relationship between us and the companies that produce the applications that I will tell you about. Consider this article as a starting point to gather more information, and not as a review / recommendation. It is also essential that you know the main differences between OTAs (online travel agencies) and Metasearch (websites like Kayak, TripAdvisor and Trivago that allow users to compare prices across multiple websites). If you want to dig deeper, discover some of the best marketing strategies adopted by OTA Contiki to sell travel packages on Facebook . OTA The main negative aspects of OTAs are: High commission rates on bookings.