1. Widget customization
Now, businesses can customize it to align with their visual identity. They can choose colors, icons, buttons, logos , and even welcome messages that reflect their company’s brand.
All changes are applied in real time, meaning there is no need to test or reconfigure the website.
2. Setting up the support form
One of the most useful features is the ability to add a registration form at advertising database the beginning of the service.
This form allows you to collect essential information, such as the customer's email, to ensure continuity of service, even if the user leaves the website before completing the conversation.
3. Continuity of offline service
If the customer starts a conversation and leaves before being attended to, the system will automatically send a follow-up email within 10 minutes of the operator contacting them.
This allows the customer to resume service by clicking on an authenticated link, maintaining the conversation history.
If the customer does not respond within 30 minutes of sending the email, the service is automatically terminated and the history is sent to the customer.
4. Inclusion in the base plan
One of the main attractions is that Webchat is already part of Digisac's base plan , meaning that all companies that are clients of the platform can use this functionality at no additional cost.
Improve your communication with Digisac
The platform allows you to integrate multiple communication channels in one place, including Webchat , WhatsApp, Telegram, email and more .
Therefore, with this integration, companies can offer omnichannel service, ensuring a fluid experience for the customer, regardless of the channel they choose.
The possibility of integrating Webchat into both the company website and the Digisac platform provides immense versatility.
This is because it ensures that companies personalize their service and maintain centralized communication.
Conclusion
Webchat is therefore a powerful tool for companies looking to improve communication with their customers and optimize internal processes.