Our customer service manager at Tactium Brasil, Ailton Júnior, explains: nMonitor is a tool that is being launched by Tactium with the purpose of providing a more complete and personalized view of the operation.
With these new features, customers will be able to define their own dashboards, with specific views, according to the needs of monitoring the operation.
In addition to customization, nMonitor unifies all scenarios in a single management platform and incorporates much more intelligence into the presentation and analysis of indicators.
“We invested heavily in nMonitor to enable our customers to have more analytical and targeted views to improve their operations. Our years of experience in analyzing operations performance and identifying bottlenecks has been translated into reports and views that help managers make decisions about how to control the dialer or tune the robots,” says the customer service manager at Tactium Brasil.
From the moment the client can create their reports and dashboards (spreadsheets and graphs, for example) in a fully customized way, the monitoring of operations will be even more customized;
nMonitor has several predefined templates, from which the client models the operation control the way they want;
For example, it is possible to place several dashboards in cayman islands whatsapp data a rotating manner. By customizing the operation, it is possible to have a view of the monitor that improves service;
With a 100% personalized and customized monitor, this will provide gains and ease in managing operations, as it will be possible to evaluate several scenarios simultaneously in a single scenario;
Customers with more scenarios benefit even more, as they will be able to centralize the management of the operation and have a 360º view on a single screen;
Another advantage of nMonitor is the possibility of creating customized graphs and separate dashboards according to the client's needs, with several ways to create this model. This will provide a management gain, which will allow for more efficient monitoring.
To assess the productivity of campaigns, robot operations and smart IVR, the client can monitor the operation and compare it with other times and days according to a metric established by colors, from red for what is much lower to blue for what is much better. Managing with colors is much simpler and faster, isn't it? And it clearly points out where the points of attention are.