Motivating your collections team: we list the best practices for your company

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Motivating the collections team in their exhausting routines has a major impact on the company's success. One of the roles of leaders is to encourage the professionals under their supervision, so it is essential to know the most appropriate techniques.

In addition, it is necessary to develop empathy in order to malaysia phone number list how the best results can be obtained. To do this, you will need to combine a critical spirit with yourself and others, while implementing improvements based on the feedback collected.

Below, you will find out how to engage your collection professionals, applying concepts that are already widespread and others of a more practical and material nature. Enjoy your reading.

Adopt transparent communication
As the immortal Chacrinha once said: “those who do not communicate…”, therefore, it is from the wisdom of the old masters that you can learn the number one lesson of any motivational practice. Communicating well, clearly and, above all, using humility is your “weapon” to transform reactive professionals into proactive ones.

Another aspect of transparent communication that should be highlighted is that it is increasingly an indispensable condition for success. Large companies, such as Google, Airbnb and Facebook, already know this and seek to make transparency part of their organizational culture.

On the other hand, it is not about being overly sincere, to the point of being inelegant or rude. Being transparent, in an organizational context, has more to do with being attentive to problems, avoiding the always harmful habit of pushing things under the rug.