But if you neglect your social media
Posted: Wed Jan 22, 2025 5:00 am
View Previous Blog Post View Next Blog Post Why Social Media Customer Service Is So Important By Pulse Marketing Reading time: 3 mins Topics: Social Media Providing customer service was once about speaking to someone in person at your place of business, or providing a phone number for customers to call if they were in need of assistance. A quick flip through the phonebook, or a glance at the sticker on the back of a product could provide someone with a direct line to your business or a physical address to visit to get their questions answered.
With the advent of the world wide web, new forms of communication were created, thereby forming new methods of customer service, including options like emails and contact forms on websites, or even chat boxes on your website. Social media has once again changed the ways in which customer service can be provided. The messaging tool on Facebook, the direct message option on Twitter, and the ability that customers have to comment on photos on Instagram with questions all provide social media customer service options for customers to contact you, and for you to connect with them.
and allow questions to go unanswered, you could be doing your business a qatar telegram data major disservice. Many people prefer to communicate almost exclusively via email, according to a study done by marketingsherpa. This is especially true for younger consumers as the majority of millennials prefer using electronic forms of communication that can be easily used through their mobile devices. Social media is lower on the list, but still outpaces other traditional methods, such as phone calls.
With the advent of the world wide web, new forms of communication were created, thereby forming new methods of customer service, including options like emails and contact forms on websites, or even chat boxes on your website. Social media has once again changed the ways in which customer service can be provided. The messaging tool on Facebook, the direct message option on Twitter, and the ability that customers have to comment on photos on Instagram with questions all provide social media customer service options for customers to contact you, and for you to connect with them.
and allow questions to go unanswered, you could be doing your business a qatar telegram data major disservice. Many people prefer to communicate almost exclusively via email, according to a study done by marketingsherpa. This is especially true for younger consumers as the majority of millennials prefer using electronic forms of communication that can be easily used through their mobile devices. Social media is lower on the list, but still outpaces other traditional methods, such as phone calls.