What do the key numbers look like? What about the qualification of the key customer?

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Key takeaways
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For example, how many potential customers who have a conversation about a product or service go through with a purchase?

How well are your live chat metrics helping you get and keep subscribers? All this information can help you improve your strategy.

12. Using pre-prepared responses
Canned responsesThey are often used to reduce the burden of the human element of customer service where possible. They are predefined answers that are usually asked based on the knowledge that certain questions or problems arise frequently.

Evaluating usage can help you understand their effectiveness. Additionally, as you evaluate conversations, you may see a need to implement new canned responses.

13. Satisfaction rating
This is usually a result associated withcustomer satisfaction surveywhich is given at the end of the engagement. To avoid overwhelming the customer, a rating from one to five stars or several adjectives indicating how the interaction felt can be chosen.