One team that transcends the barriers between the client and the contractor
Posted: Mon Jan 20, 2025 7:02 am
During the demonstration experiment, there were many other experiences that you couldn't get through your day-to-day work at iRidge.
iRidge Yoshioka: First, to install the beacons, I carried a 2m stepladder in the truck to Shibuya Station, and then my colleague and I put on helmets and worked at night after the last train.
Katakai-san: We were wearing matching black polo shirts, and when I said to him that Iridge-san also had a helmet, he said, "I bought it for this purpose." It had a really handmade feel to it (laughs).
iRidge Iino: During the final tests just a few days before release, we still had some concerns about the Android detection situation, and since we were already running ads, we held a debriefing meeting at Excelsior in Shibuya to see what we should do.As a result of this, we decided that we needed a call center to handle customer inquiries.
Katakai: We asked iRidge to provide us with gcash database smartphones for the call center, and we asked Yoshioka-san and Iino-san to take turns using them today and deal with customers directly. That was a very impressive request.
Yoshioka of iRidge: We can't award points without a PC, so I come to work at around 7am (iRidge's regular working hours are 10am) and wait with my smartphone close to me, and when a call comes through, I say, "Thank you. This is the Guchoi Coupon Office." (gestures of receiving a phone call).
Then, one day, I answered a call on my smartphone in the same way, and the caller thought it was a mistake and hung up (laughs).
Taking a customer-oriented approach by using apps as in-house infrastructure
--As you are adding various other functions and undertaking various other initiatives, can you tell us about any successes or challenges you have faced overall?
iRidge Yoshioka: First, to install the beacons, I carried a 2m stepladder in the truck to Shibuya Station, and then my colleague and I put on helmets and worked at night after the last train.
Katakai-san: We were wearing matching black polo shirts, and when I said to him that Iridge-san also had a helmet, he said, "I bought it for this purpose." It had a really handmade feel to it (laughs).
iRidge Iino: During the final tests just a few days before release, we still had some concerns about the Android detection situation, and since we were already running ads, we held a debriefing meeting at Excelsior in Shibuya to see what we should do.As a result of this, we decided that we needed a call center to handle customer inquiries.
Katakai: We asked iRidge to provide us with gcash database smartphones for the call center, and we asked Yoshioka-san and Iino-san to take turns using them today and deal with customers directly. That was a very impressive request.
Yoshioka of iRidge: We can't award points without a PC, so I come to work at around 7am (iRidge's regular working hours are 10am) and wait with my smartphone close to me, and when a call comes through, I say, "Thank you. This is the Guchoi Coupon Office." (gestures of receiving a phone call).
Then, one day, I answered a call on my smartphone in the same way, and the caller thought it was a mistake and hung up (laughs).
Taking a customer-oriented approach by using apps as in-house infrastructure
--As you are adding various other functions and undertaking various other initiatives, can you tell us about any successes or challenges you have faced overall?