Omnichat's automated focus labeling
Posted: Mon Jan 20, 2025 3:38 am
Shopping platforms can all "chat", and e-commerce official websites cannot be without real-time online customer service
Before operating the brand's official website, the "Discover Good Things" team had accumulated rich experience in shopping platform sales. Because of these experiences, they attach great importance to the real-time customer service dialogue function. Marketing Director Ming said: "Real-time customer service is very important. Shopee has it, and its own official website cannot do without this function! Customers who directly go to the website to ask for product details are quite embarrassed. "Many!"
The official website, LINE, and FB customer service messages are integrated and can be easily managed on mobile phones and computers.
Omnichat's self-developed website customer service system is different from simply installing Messenger and LINE conversations on the website. Instead, it can use tracking technology to know which page spain email list the customer has asked the question and the page they are currently browsing , which helps to solve the problem quickly. For customer issues, Messenger and LINE conversations can also be integrated into the Omnichat backend, and multi-channel customer service messages can be processed in one stop. After Omnichat launched the mobile APP, the "Discover Good Things" team also said: "It is very easy to use and you can handle customer service messages anytime and anywhere!"
Customers who are hesitating about shopping carts are most likely to recover, and the conversion rate of on-site marketing increases by 5 to 10 times.
In addition to its perfect customer service functions, and remarketing are features that the "Discover Good Things" marketing team attaches great importance to. With this feature, they optimize the marketing and shopping guide strategy within the website and plan the process of cross-channel customer relationship management. , "Discover Good Things" has indeed created performance growth.
Before operating the brand's official website, the "Discover Good Things" team had accumulated rich experience in shopping platform sales. Because of these experiences, they attach great importance to the real-time customer service dialogue function. Marketing Director Ming said: "Real-time customer service is very important. Shopee has it, and its own official website cannot do without this function! Customers who directly go to the website to ask for product details are quite embarrassed. "Many!"
The official website, LINE, and FB customer service messages are integrated and can be easily managed on mobile phones and computers.
Omnichat's self-developed website customer service system is different from simply installing Messenger and LINE conversations on the website. Instead, it can use tracking technology to know which page spain email list the customer has asked the question and the page they are currently browsing , which helps to solve the problem quickly. For customer issues, Messenger and LINE conversations can also be integrated into the Omnichat backend, and multi-channel customer service messages can be processed in one stop. After Omnichat launched the mobile APP, the "Discover Good Things" team also said: "It is very easy to use and you can handle customer service messages anytime and anywhere!"
Customers who are hesitating about shopping carts are most likely to recover, and the conversion rate of on-site marketing increases by 5 to 10 times.
In addition to its perfect customer service functions, and remarketing are features that the "Discover Good Things" marketing team attaches great importance to. With this feature, they optimize the marketing and shopping guide strategy within the website and plan the process of cross-channel customer relationship management. , "Discover Good Things" has indeed created performance growth.