Uncover endless new gold mines from data
Posted: Sun Jan 19, 2025 9:52 am
The reason why Liu Xiaowei and Omnichat became "iron brothers" step by step is not only because of the linear growth in performance in a short period of time. Another core reason is that Omnichat's professional consulting team not only systematically assists the Donghai model in introducing digital services, but also provides complete education and training for employees to get started quickly. The consulting team can also provide regular and real-time feedback to the brand, new digital business methods and implementation suggestions that are in line with the market. Optimize marketing strategy with Donghai model.
After Donghai Model adopts Omnichat, store staff can continue to conduct personalized operations for customers who have purchased before, extending one-time purchases into countless subsequent repurchase opportunities. (On the right in the picture is Liu Xiaowei, general manager of Donghai Model, and on the left is Weng Xinhong, general hong kong email list manager of Omnichat Taiwan)
For example, when a new product is launched, store staff can quickly filter out customers who will like the new product through the customer preference tags added in the background, and use the official LINE account to provide customers with one-to-one personalized messages, significantly increasing the checkout rate. With the help of Omnichat, the shopping cart remarketing rate increased by more than 3 times.
"For ordinary merchants, the thinking of operating customer service is to serve rather than create performance. Omnichat reminded us that store staff can use backend tags to actively market to customers, which is equivalent to digging a gold mine!" Liu Xiaowei said, especially the consumption of model toys. Consumers have clear product preferences. As long as the product information they are interested in is promoted, the transaction rate is far higher than that of ordinary products.
After Donghai Model adopts Omnichat, store staff can continue to conduct personalized operations for customers who have purchased before, extending one-time purchases into countless subsequent repurchase opportunities. (On the right in the picture is Liu Xiaowei, general manager of Donghai Model, and on the left is Weng Xinhong, general hong kong email list manager of Omnichat Taiwan)
For example, when a new product is launched, store staff can quickly filter out customers who will like the new product through the customer preference tags added in the background, and use the official LINE account to provide customers with one-to-one personalized messages, significantly increasing the checkout rate. With the help of Omnichat, the shopping cart remarketing rate increased by more than 3 times.
"For ordinary merchants, the thinking of operating customer service is to serve rather than create performance. Omnichat reminded us that store staff can use backend tags to actively market to customers, which is equivalent to digging a gold mine!" Liu Xiaowei said, especially the consumption of model toys. Consumers have clear product preferences. As long as the product information they are interested in is promoted, the transaction rate is far higher than that of ordinary products.