Use agents for business hours and after-hours support

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#2. Use support agents in different regions of the country
Especially in large countries like the United States or India, often one agent in one location cannot accommodate the entire market and handle all inquiries. That’s why it’s a good idea to divide your customer service into different regions, which will provide faster and more adequate support to your customers. For example, you can assign an agent to a different city, region, or country – who will be able to handle a local case better than an agent who is further away.

No matter how many agents you have working usa consumer mobile number list for you, we’re sure that no one person is available 24/7. That’s why you can benefit greatly from Chaty Agents’ functionality, which will allow you to display different contact options for business hours and after hours. Just make sure you add business hours and after hours details accordingly, and ensure that you clearly direct website visitors to the correct agent to contact based on the time of day, for example – you could mention that the business hours agent is available weekdays from 9am to 5pm and after hours – weekends or after 5pm on weekdays.


#4. Use agents to facilitate contact between different departments
You can also use the Chaty agent feature to allow your website visitors to contact different departments or branches within your company more quickly and clearly. This is one of the most common scenarios in our experience, where business owners are looking for a way to allow their website visitors to reach different parts of the company in a simple and understandable way. For example, you can add a pre-sales agent and a technical support agent.