4 RR Increasing Tools
Posted: Sun Jan 19, 2025 3:42 am
Let's look at four working tools, the use of which will allow you to increase the Retention Rate.
Increasing Retention Rate with a Chatbot
This universal tool ensures the closest possible contact with the client, while making communication with the company easier, faster and more convenient.
He can introduce the user to new products in the organization’s assortment, conduct surveys and collect data on the evaluation of a particular product, provide assistance with registration or placing an order, that is, in fact, be in touch with the client 24/7.
By using special constructors when chinese singapore b2c cell phone number data creating a chatbot, you can implement various message chains depending on the selected client behavioral scenario. You only need to set up the bot once, and you will have a prompt and competent intermediary in communicating with users.
Chatbot
Source: shutterstock.com
Here are some tips on how to make your chatbot work more efficiently:
Before creating ready-made scenarios for the chatbot, study all possible options for questions from your audience. They can be from the sphere of delivery, order placement or receiving a newsletter.
Provide the ability for the client to communicate with the operator if the scenario does not allow the problem to be resolved using the chatbot.
Making your personalized newsletters more personalized can be done by assigning tags to different segments of your audience. This saves you time and resources and increases user loyalty.
Allow the customer to track the movement of their order until delivery. Notify them of the location of the product and the time of its arrival at the pick-up point or transfer to the courier.
Increasing CRR with SMS messaging
This method is an excellent tool for interacting with the client, with which he can be informed about discounts, order status or assortment updates. To increase the level, RR messages should be as personalized as possible and contain a reminder to the user about your company.
Another option for increasing loyalty is gift points or bonuses that the client can spend on the next purchase. It is nice to receive not only congratulations on your birthday, but also gifts.
Gifts for clients
Source: unsplash.com
A couple of tips for using SMS mailings wisely:
Be sure to segment your audience. This is the only way you can send users information that is interesting to them.
Regular notifications about the movement of goods from point A to point B will allow the client to remain calm and confident in your business qualities, and will also save you from constant questions: “Where is my order?”
Increasing Retention Rate with a Chatbot
This universal tool ensures the closest possible contact with the client, while making communication with the company easier, faster and more convenient.
He can introduce the user to new products in the organization’s assortment, conduct surveys and collect data on the evaluation of a particular product, provide assistance with registration or placing an order, that is, in fact, be in touch with the client 24/7.
By using special constructors when chinese singapore b2c cell phone number data creating a chatbot, you can implement various message chains depending on the selected client behavioral scenario. You only need to set up the bot once, and you will have a prompt and competent intermediary in communicating with users.
Chatbot
Source: shutterstock.com
Here are some tips on how to make your chatbot work more efficiently:
Before creating ready-made scenarios for the chatbot, study all possible options for questions from your audience. They can be from the sphere of delivery, order placement or receiving a newsletter.
Provide the ability for the client to communicate with the operator if the scenario does not allow the problem to be resolved using the chatbot.
Making your personalized newsletters more personalized can be done by assigning tags to different segments of your audience. This saves you time and resources and increases user loyalty.
Allow the customer to track the movement of their order until delivery. Notify them of the location of the product and the time of its arrival at the pick-up point or transfer to the courier.
Increasing CRR with SMS messaging
This method is an excellent tool for interacting with the client, with which he can be informed about discounts, order status or assortment updates. To increase the level, RR messages should be as personalized as possible and contain a reminder to the user about your company.
Another option for increasing loyalty is gift points or bonuses that the client can spend on the next purchase. It is nice to receive not only congratulations on your birthday, but also gifts.
Gifts for clients
Source: unsplash.com
A couple of tips for using SMS mailings wisely:
Be sure to segment your audience. This is the only way you can send users information that is interesting to them.
Regular notifications about the movement of goods from point A to point B will allow the client to remain calm and confident in your business qualities, and will also save you from constant questions: “Where is my order?”