How to answer a customer service call with 3 tips
Posted: Sun Dec 22, 2024 6:08 am
By Zendesk
How to Answer a Customer Service Call
Knowing how to answer a customer service call is what sets your company's telephone service apart from that of other organizations.
There are rules for speaking to consumers on the phone – known as telephone etiquette. Knowing and adhering to them is vital if you want to deliver an excellent customer experience.
Even in times of digital mexico phone number lookup transformation, the telephone continues to be one of the most widely used communication channels by users.
In fact, according to a Zendesk study , 79% of customers prefer the telephone channel as a way to contact companies.
This is why an agent who knows how to answer a call in a call center is a valuable human resource, whose work has a positive impact on customer satisfaction.
Good telephone manners allow a company to decisively influence the opinion of the customer. This is a very serious matter, in which you should not spare any effort.
Summary
Importance of the telephone channel: More than 50% of customers will switch to a competitor after a bad telephone experience; 66% experience a sensitive reaction to communication problems; 60% base purchasing decisions on the service received.
How to Answer a Customer Service Call
Knowing how to answer a customer service call is what sets your company's telephone service apart from that of other organizations.
There are rules for speaking to consumers on the phone – known as telephone etiquette. Knowing and adhering to them is vital if you want to deliver an excellent customer experience.
Even in times of digital mexico phone number lookup transformation, the telephone continues to be one of the most widely used communication channels by users.
In fact, according to a Zendesk study , 79% of customers prefer the telephone channel as a way to contact companies.
This is why an agent who knows how to answer a call in a call center is a valuable human resource, whose work has a positive impact on customer satisfaction.
Good telephone manners allow a company to decisively influence the opinion of the customer. This is a very serious matter, in which you should not spare any effort.
Summary
Importance of the telephone channel: More than 50% of customers will switch to a competitor after a bad telephone experience; 66% experience a sensitive reaction to communication problems; 60% base purchasing decisions on the service received.