Why aren't my business's Google reviews showing up?

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Have you ever wondered why your business's Google reviews aren't showing up? If you're a business owner, this situation may be a cause for concern. Unfortunately, the absence of reviews is an obstacle to attracting new customers.

Online reviews are an indispensable element in consumer decision making. However, there are many factors that influence this situation, the resolution of which depends on you and how you manage your audience.

To address this issue, find out why your business's Google reviews aren't showing up, and the different solutions to get your reviews to display correctly. This is so you can get better visibility for your business.

Importance of reviews on Google My Business
Customer reviews on Google My Business (GMB) are important to ensure the success of your business. If you have a local business, it is essential to have many reviews on Google to have greater visibility and attract more customers.

Reviews help showcase what your business is like and allow you to appear in the top results when people search for local businesses. Plus, statistics show that people read an average of 10 reviews before choosing a local business.

So, you need to pay attention to what customers say about your business and make sure their reviews don't disappear from Google. But what happens when user reviews don't appear?

If this happens, it may be because you are violating Google's prohibited and restricted content policies or Specific Format Criteria. Therefore, review these policies carefully to find out why your reviews are disappearing.

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Reasons why your Google My Business reviews disappear
Find out why your GMB reviews aren't showing up:

Links inserted in the reviews
Google reviews the links in user-written reviews. Therefore, it does not allow URLs in reviews. This is because Google thinks that these links can be misleading and spammy.

If you see a review with a link, ask the customer to delete it before Google does so. This way, the review will remain posted and there will be no further problems.

Review marked as spam
It's a fact that Google is cautious about reviews on its platform. It's impor bolivia mobile phone number list tant that reviews comply with its policies and don't include prohibited or restricted content. If someone considers a review to be spam, Google may also flag it as such.

Fake reviews
Google is constantly working to maintain authenticity and transparency in GMB reviews. Therefore, it marks as fake those that are made by profiles without a name, photo or other important details.

There are companies that buy fake reviews to improve their reputation on Google. However, if you do this, it can harm your presence on the platform. Many of these reviews are generated by bots that use fake profiles.

If you buy fake reviews for your business, you risk getting into trouble with your GMB profile. Your business profile on the platform can even be deleted. Therefore, keep an honest and transparent strategy on your business profile.

Temporarily disabling reviews
Google may have temporarily disabled reviews. This happens when there is a lot of traffic on the platform and only a few team members working. For example, during the pandemic, Google temporarily disabled reviews.

During this time of deactivation, reviews disappear and customers cannot leave new reviews. Additionally, you will not be able to respond to existing ones.