Customer service or CSS is the department of a company dedicated to answering questions, making suggestions, obtaining information and solving consumer problems related to the business or its products.
Its objective is to create a space for relationships between the company and its customers. When a SAC is of good quality and is applied in all communication channels, consumers perceive that they will be listened to and attended to whenever necessary.
This is very important for companies, since if customers receive value during a service interaction, they show an 82% probability of repurchase .
Customer service is one of the key whatsapp korean number aspects for the success of any business. Stay tuned to find out in detail what SAC is and why it is so important.
In addition, you will learn about a platform with all the tools and automation necessary for your company's SAC to produce the best results. Go ahead!
Summary
Customer Service (SAC) is the department of a company dedicated to providing support to its users. Its main function is to handle queries and complaints regarding its products or services.
Some of the characteristics of a top-level SAC include omnichannel, personalization, proactivity and expertise to resolve customer concerns in the best possible way.
There are two main types of SAC: proactive and reactive. The former anticipates customer needs and offers assistance and solutions before the customer asks for them. The latter responds to queries, complaints or problems after the user raises them.
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