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Delayed delivery email apology

Image source: UNIONE
This email apology addresses a tricky issue in which a customer has been waiting for over a month for a product order delivery without any feedback. The apology email sender provides a heartfelt apology, takes ownership of the problem, and provides the customer with a clear timeline as to when they’ll receive the order.

Service interruption apology letter

Image source: Omnisend
While this apology from iCloud doesn’t thoroughly explain what caused the email service interruption, it’s still effective. Short and sweet, this email communicates regret for the inconvenience and lets the customer know that their service has been fully restored.

The email also reiterates iCloud’s commitment to customer service and satisfaction and indicates they are working hard to ensure more positive experiences going forward.

Apology for a communication error

In this example, Uberflip sends an email apologizing to france phone numbers
a customer for sending them an email they never meant to send out. From the message sent, it’s clear what caused the email to go out in error and that the Uberflip team has taken the necessary steps to ensure it doesn’t happen again.

Uberflip also offers the customer an opportunity to respond with feedback, showing the customer that their thoughts and experiences are important to the company.

Customer apology email templates
Perhaps you’d like a little help getting started on your email apology letter. If so, here are two templates to accelerate the process—one you can send to an individual and the other to a group of people or a mailing list.

General email apology template to an individual
Subject: Sincere Apologies for [Specify the Issue]

Dear [Recipient’s Name],

I am writing to personally apologize for [briefly describe the issue] that occurred on [date]. I understand that this may have caused inconvenience, and I am truly sorry for any difficulties this has brought you.