What if I miss your email or delivery?
Posted: Mon Jun 30, 2025 9:57 am
This is a valid concern in our increasingly digital world, where important communications can sometimes get lost in the shuffle. We understand the anticipation of receiving your new logo and have put measures in place to ensure that even if an email is missed, your final design files are still securely delivered and accessible. Our primary method of delivery is through email, sending the final logo package to the address you provided. However, we also employ redundant systems to safeguard against missed communications and ensure you always receive your deliverables.
Our Proactive Delivery Notifications
To mitigate the risk of you missing our email or delivery, we logo designs service a multi-faceted notification approach. Once your logo project is complete and the final files are ready for dispatch, we will send a direct email to your registered address containing the download link or attached files. In addition to this primary email, we often send a follow-up notification or an alert through our project management platform, if applicable, to ensure you're aware that a delivery has been made. We also recommend that you check your spam or junk mail folders, as sometimes automated emails can inadvertently be redirected there.
Cloud-Based Delivery and Support
Beyond direct email, we typically utilize a secure cloud link for larger file packages or as an alternative delivery method. This link will be provided within the delivery email, allowing you to easily access and download your logo files from a secure online platform at your convenience. This method offers flexibility, as the link usually remains active for a specified period, giving you ample time to retrieve your assets. If, for any reason, you believe you've missed our email or delivery, simply reach out to our support team. We keep thorough records of all deliveries and can quickly resend the email, provide a new cloud link, or guide you through the retrieval process.
Your Responsibility and Our Commitment
While we take extensive precautions to ensure successful delivery, it is also important for clients to ensure that the email address provided is correct and actively monitored. If your contact information changes during the project, please inform us immediately. Ultimately, our commitment is to ensure you receive your valuable logo assets. If you've checked your spam folder and still can't locate the delivery email or link, please do not hesitate to contact us. We are dedicated to providing excellent customer service and will work diligently to resolve any delivery issues promptly, ensuring you have access to your finalized logo files without unnecessary delay.
Our Proactive Delivery Notifications
To mitigate the risk of you missing our email or delivery, we logo designs service a multi-faceted notification approach. Once your logo project is complete and the final files are ready for dispatch, we will send a direct email to your registered address containing the download link or attached files. In addition to this primary email, we often send a follow-up notification or an alert through our project management platform, if applicable, to ensure you're aware that a delivery has been made. We also recommend that you check your spam or junk mail folders, as sometimes automated emails can inadvertently be redirected there.
Cloud-Based Delivery and Support
Beyond direct email, we typically utilize a secure cloud link for larger file packages or as an alternative delivery method. This link will be provided within the delivery email, allowing you to easily access and download your logo files from a secure online platform at your convenience. This method offers flexibility, as the link usually remains active for a specified period, giving you ample time to retrieve your assets. If, for any reason, you believe you've missed our email or delivery, simply reach out to our support team. We keep thorough records of all deliveries and can quickly resend the email, provide a new cloud link, or guide you through the retrieval process.
Your Responsibility and Our Commitment
While we take extensive precautions to ensure successful delivery, it is also important for clients to ensure that the email address provided is correct and actively monitored. If your contact information changes during the project, please inform us immediately. Ultimately, our commitment is to ensure you receive your valuable logo assets. If you've checked your spam folder and still can't locate the delivery email or link, please do not hesitate to contact us. We are dedicated to providing excellent customer service and will work diligently to resolve any delivery issues promptly, ensuring you have access to your finalized logo files without unnecessary delay.