WHAT IS CHATBOT SERVICE?

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As the name suggests, chatbots are robots ( bots , in English) made to talk ( to chat ) with people.

They are increasingly used to optimize company service, as they can answer most customer queries across different channels and with high availability.

This happens due to their intelligent programming: russia mobile database can understand customer requests through keywords and then provide a solution to that problem.

When they are not competent enough to resolve the situation, which happens with more complex queries or requests, they refer the customer to a human attendant.


However, as many customer contacts have common reasons, chatbots can handle a very high percentage of customer service calls.

WHAT ARE THE MAIN BENEFITS OF CHATBOT SERVICE?
With chatbots, companies take a big step towards integrated and strategic communication. The main result is an improvement in the customer experience, who can receive fast, direct and attentive service for their main questions.

And, as you may know, customer experience (or CX) is a major player in a company's competitive position.