Gmelius, shared inbox tool for Gmail

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One-size-fits-all pricing: HelpDesk has only one standard plan. If you need more users than those included, you will need to request a custom quote, which can be expensive for small businesses.
Pricing: HelpDesk starts at $29 per user per month. It’s powered by the same company as LiveChat and ChatBot , so you can add live chat and chatbots to expand your communication beyond email.

Why We Chose HelpDesk: We chose HelpDesk for its easy-to-use ticketing system and features designed specifically for customer service teams . With a focus on teamwork, automation, and helpful reporting, HelpDesk can help you improve your customer experience.

5. Gmelius
Gmelius is a shared mailbox solution specifically for Gmail. During setup, you can choose your focus: “Inbox Focus” to optimize incoming emails with automation or “Outreach Focus” to increase outgoing email activities.

You can connect Gmelius to your existing Gmail account, convert a Google Group email into a collaborative inbox, or even connect an email alias. The interface itself looks a lot like Gmail, which makes it perfect for those familiar with Google's email platform.

The real power of Gmelius lies in its customization options. You can create custom views based on assigned slovenia telemarketing data team members, email tags, or other criteria.

Additionally, automation rules and templates help streamline your workflow. For example, you can set up automatic replies, assign emails based on content, or even get notified when SLAs are violated to streamline your team's email management.

Pros of Gmelius:

Familiar Interface: Gmelius comes as a Gmail extension, making it easy for existing Gmail users to learn and use.
Powerful Inbox Features: Automate various inbox tasks, such as assigning emails, moving emails based on status, tagging based on keywords, setting up auto-replies, and getting SLA violation alerts.
Comprehensive Template Library: Access a vast library of pre-built email templates organized by department (such as customer service and accounting) to save time and create consistent messages.
Google Meet and Zoom Integration: This can be useful for situations like scheduling follow-up video calls directly from email threads with clients or team members.