Seamless collaboration between agents

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During periods of high-volume inquiries, fast responses are essential. Automating conversations with AI chatbots can significantly reduce wait times by handling recurring queries, freeing up agents to focus on more complex situations. This not only improves operational efficiency, but also creates a better customer experience.



During busy times, it’s important for agents to be able to collaborate effortlessly. The Engagement Platform allows teams to work together without leaving the customer conversation, making it easier to resolve queries quickly and in a coordinated manner.

Supporting teams with AI

The platform’s built-in AI assistant helps agents be more efficient by suggesting answers, improving writing, and summarizing conversations. This not only helps reduce workload, but also ensures smoother and more accurate interactions with customers.

Intelligent automation

Automation is a powerful tool to ease the pressure on support teams. AI-powered chatb cmo email lists e resources and ensure fast responses without compromising quality. With simple setup, these bots can draw information from your resources to provide accurate and timely responses.

Want to help your customers make quick decisions for Black Friday? Check out CM.com’s Engagement Platform
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Conversational commerce
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Conversational AI Marketing
Charlotte Vachenq
Charlotte Vachenq
,
Marketing Manager
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As a marketing manager in the French