How to use chatbots in corporate education?

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Adopting chatbots in corporate education is a way to optimize some activities in this strategy, answering questions, offering personalized paths according to the employee's learning level and sending important communications — all in an automated way.

Technological advances have a lot to contribute to a ca email database various strategies and processes — find out what chatbots can do to improve your company's corporate training and people development actions!

What you will see in this article:


What is a chatbot?
How does the chatbot work?
How to create a chatbot?
What is the best chatbot for companies?
How can Ludos help?
What is a chatbot?
In short, a chatbot is an electronic tool used to interact with the public. This service ends up functioning as a virtual assistant, which answers questions, offers information and records data relevant to contact with the platform user.

Currently, these solutions are being applied in several processes within a company: online and telephone service to customers and the general public, helping with contact screening; in internal communication strategies and even in corporate education actions, such as training and people development.


How does the chatbot work?
Have you ever called a company's customer service line, heard an electronic voice and had to dial a number to be answered? Then had to choose between numeric options in a messaging app? Or sent a message in a chat window on a website or blog? Then you've had contact with a chatbot.


This solution offers interaction options for the user — such as dialing a specific number or using certain keywords in the text — to direct them to the topic, information or service they are interested in.

Some tools use simpler systems to promote contact with users, offering a limited number of options and elements. Meanwhile, others adopt artificial intelligence, expanding the range of functionalities and ways in which the public can interact with the system.

There are solutions so sophisticated that they are able to learn from each interaction with the system's users: this is done through a mechanism called machine learning , thus allowing the tool to improve with each use, automatically, offering an even better experience for the public.


This way, there is no need to have a team of attendants to screen contacts or evaluate employee interactions — all you need is a well-developed solution to optimize various processes in the company's relationship with different audiences, from customers to employees.