Effective collections: Integrated telephony in the cloud

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The collection process begins with the segmentation of your customer portfolio. You assign a collection strategy to each segment. Within the collection communication templates, you have the "Collection Call" functionality.

Every time the trigger for this action is activated , the customer with the receivable will appear in the call center inbox of our application. In addition to the free call inbox functionality built into all Moonflow plans , we have now integrated cloud telephony.

This new release, which includes integrated telephony, will allow you to directly dial a debtor 's phone number (with just one click), without having to leave the call box, which will reduce costs in your debt collection buy whatsapp mobile number list processes. In addition, registration functions are activated that improve the efficiency of debt collection flows and are integrated with the platform's artificial intelligence.

We continue to develop a collection system that not only helps you reduce operational collection costs (in some cases up to 50% savings in personnel costs), but also increases your effectiveness rates and control of portfolio and accounts receivable.

4-Automate your collections management

Through our improvements, we seek to optimize resources so that administrative collections are automated. Portfolio recovery should not involve the current costs that companies face.

Credits and installment sales are very complex intangible products. It is crucial to have clear collection objectives, establish an average collection period and measure management indicators on an ongoing basis.

In this sense, we can help you optimize your collection processes by implementing a comprehensive and automated system that goes beyond simple collection emails or payment reminders, and that also guarantees an excellent customer experience. We continue to build new features in Moonflow!