Collection messages via WhatsApp | Moonflow Peru

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In the business world, there comes a time when we must take on the task of collecting debts from our clients. There are many ways and means of doing so; for example, by phone calls, emails, text messages and even WhatsApp collection messages . In fact, debt collection software is extremely useful at this point to determine the best means of communication and follow up accordingly.

In this post, we will discuss what a WhatsApp collection message buy usa email list look like, what its effectiveness rate is, and provide you with some best practices.

What will you find in this text?

What should an effective WhatsApp collection message look like?
WhatsApp collection messages: when to send them?
Is it important to create a protocol for sending WhatsApp messages?
Implement collection management software that integrates WhatsApp


What should an effective WhatsApp collection message be like?
The basis of a WhatsApp message to collect a debt is clarity and brevity. We don't want to scare the client with a message that is too long or complex, which will make them simply ignore us, but we want to make the transaction easier for them.

As for the information you should have, consider the following:

Name of the company or person who is collecting.
The amount charged to you on the bill.
The payment deadline.
Suggest the payment method(s) you have available.
Consider including the consequences of late or non-payment.
Any additional information that helps convince the customer to make the payment.
Regarding tone, we advise you to:

Be respectful.
Maintain cordiality at all times.
Use simple language.
Avoid unnecessary information or filler text.
Collection messages via WhatsApp: when to send them?
Although messages can be sent at any stage of the collection process, the ideal is to use the WhatsApp message as a preventive collection strategy. In this way, we anticipate the delay of the debt, maintain more pleasant communication with the client and reduce the risk of late payment due to not knowing the deadline.

In this context, a preventive collection message via WhatsApp should be friendly and informative, as well as providing a link that facilitates payment of the invoice.

4-Automate your collections management

Is it important to create a protocol for sending messages on WhatsApp?
Yes, creating a protocol improves the efficiency of this type of communication and increases the chances of success. In relation to what such a protocol should include, you could consider these items:

Set a schedule so as not to inconvenience debtors.
Also define the frequency or timing of when messages will be sent, for example, how many days before or after the debt is due; or whether you will send messages on the day of the due date.
Create different messages for each customer segment. Writing to a customer whose debt has not yet expired is not the same as writing to one whose debt is about to expire or whose payment date has passed.