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Customer Acquisition Cost (CAC): Tracks the average cost of acquiring a new customer.
Customer acquisition source: Identify the channels (e.g., social media, organic search) that bring in new customers.
Customer loyalty
Net Promoter Score ( NPS ): Tracks the likelihood that kuwait mobile database customers will recommend your company to others (a strong indicator of loyalty).
Customer Lifetime Value ( CLTV ): Predicts the total revenue a customer is expected to generate in their relationship with your company.
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Customer retention
Customer churn rate : Measures the percentage of customers who discontinue your service within a given period.
Customer repeat rate: Measures the percentage of customers who make repeat purchases.
Repeat Purchase Rate : How often they buy (similar to customer repeat rate, but could take into account time frame or number of repurchases.)
Customer service performance
First Contact Resolution Rate: Measures the percentage of customer issues resolved on the first interaction with customer service.
Average Resolution Time: Measures the average time it takes to resolve a customer service issue.
Social media feedback
Social Media Sentiment Analysis: Track the overall tone (positive, negative, neutral) of customer mentions on social media platforms.
Retail data domains


Data-driven marketing insights
Since I've been working in Retail & Marketing for over 15 years, I've always been involved with data. From analytics to customer insights to product flows. All of these have data.