Buttons for switching to social networks on websites;
VK applications that can use information from user profiles;
"1C Services" on websites;
Chatbots in Telegram and WhatsApp messengers;
CRM systems.
In customer relationship management, API serves as a malta telegram data bridge that connects your CRM software to other systems and applications. API allows you to integrate your CRM system with any other systems and transfer the necessary information between them.
For example, you work in EnvyCRM and use Telegram to collect requests from clients. You need them to be transferred to your CRM. For developers, we have prepared API documentation that will help you set up the integration. Thus, you can contact specialists to set up the integration and organize the process of transferring requests to your CRM system.
Let's continue our journey of studying the API and look at the components that we may encounter in the process of work:API and its role in your CRM system
API client
A software component that functions as an intermediary between applications, enabling them to interact and exchange data through an API.
A user can initiate an API request by entering a key phrase into a query, clicking a button, or scrolling through a list of products in a mobile app. API requests can also occur in response to external events, such as a notification from another app.