Good customer care is considered the trump card that helps your retail store attract more customers than your competitors. So, besides using sales management software or customer care software, is there any other way to improve the quality of customer care? Let's explore with CloudGO the examples of key customer care services below:
Thank your regular customers with small gestures
Paul Brown - The American football coach was flying on JetBlue when he accidentally tweeted that he couldn't get a Starbucks coffee before boarding because he was flying out of the smaller germany business fax list terminal at Logan Airport in Boston. Within seconds of seeing the tweet, JetBlue sprung into action and an airport customer service representative delivered a Starbucks venti mocha to his seat on the plane. Brown was elated and praised JetBlue on Twitter.
This is definitely one of those customer service examples that other companies can learn from. The main lesson here? Your customers don’t always need grand gestures, they just want to know that they are appreciated. In fact, 68% of customers leave because they feel that they are not appreciated by the company.
Thank you to our regular customersThank you to our regular customers
I am sure that after knowing that his request was heard, Mr. Brown felt appreciated and will be a loyal customer for a long time. Keep your company top of mind for your customers by taking good care of them with small actions for more people instead of a few big things for many people. Believe it or not, it is the simple things that matter and create loyal and satisfied customers.
Top 05 examples of customer service
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