According to the consumer protection code

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Delays in delivery, waiting times for customer service and delays in resolving the problem are strong reasons for dissatisfaction. Therefore, don't delay in responding. According to the customer experience trends survey, % of customers expect a response time of min in the first contact with the brand, but only % of companies have this agility. Also notice how this requirement has increased from to: customer complaintsin addition to making the customer impatient, the delay is also a legal issue.

, companies have up to days to resolve a problem with the product. But of bc data mexico user list course the consumer expects a faster resolution, right?Have customer information at handanother reason for consumer dissatisfaction is the need to repeat their problem several times to different agents. Therefore, it is important to have a tool that centralizes consumer data and allows easy access by the team.

Crm software is the ideal tool for this. The program stores all information about the customer's relationship with the brand, such as personal data, purchase history and service history. Thus, when the team serves or follows up on an unsatisfied customer, they already have all the information at hand and make service more efficient. Agile and efficient.