the use of special marketing triggers that allow you to attract the attention of a potential buyer and hold it throughout the conversation. To establish contact with the client, we recommend using the following techniques:
Friendly smile
It is much more pleasant to deal with a salesperson who smiles, looks friendly and welcoming, than with a colleague who looks exhausted, sad or dissatisfied. When you go to work, remember this. A good mood should accompany you in all contacts with clients. It is important that you smile sincerely, and not forcedly. Otherwise, your sales will suffer.
Use the pronoun "we" instead of "you"
This technique allows you to join car owner database the buyer's requests and demonstrate your involvement in his search for the right solution. The following phrases can be used to replace "you": "we are with you", "in our case", etc. Such addresses allow you to better warm up the contact with the client. When using this technique, it is important not to violate the personal space of the potential buyer and to be tactful.
Become a reflection of the client
When establishing contact with a client, try to become a mirror of the interlocutor. This is not a joke. Yes, you should copy the client's non-verbal signals. He smiles, so you need to smile too. The client demonstrates anxiety, which is reflected in the intonation of the conversation, demonstrate this feeling too. This technique will allow the buyer to be confident that you are the same as he is. This is an opportunity to expand internal boundaries and maintain the initiative during the meeting.