How to choose quality indicators

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Quality indicators are all the tools that a company has to measure the evolution and performance of its processes, tasks and work groups. In other words, they are linked to specific objectives.
They are generally quantitative in nature. However, following the emergence of new business models, in recent years the concept has been expanded to include elements that were previously barely considered, such as service coverage, customer satisfaction level or competitiveness, among others.
The idea is to know how close a project is to meeting its goals or jordan phone number list criteria that justify its implementation. Let us remember that the basic functions of a quality indicator are:

Evaluate the performance of a process.
Ensure that tasks and services have the required quality.
Identify faults that compromise quality.
Monitor the evolution of a goal.
Provide information for possible solutions.


How to select a quality indicator for my company?
As we have already said, the selection of quality indicators goes hand in hand with the objectives established in each case. What for one organization may be an invaluable resource, for another may not make relevant contributions. Therefore, a prior analysis is necessary.
Remember that the indicators have to be viable, easily adaptable to the situation of each company, timely and measurable through a qualitative or quantitative system.
What should we take into account in the prior analysis? Generally speaking, the basic criteria for choosing a quality indicator are:

Utility of the resource.
Applicability to the tasks to be measured.
Analysis of the results.
Generation of valuable information.
Practical functionality.
However, this is only the first step. Once the indicator that best suits the tasks, processes or work groups to be evaluated has been chosen, the next step is to develop what is known as the Quality Management Plan.