Provide discounts to customers who abandoned their cart

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5. Encourage brand promoters
Congratulations if you have customers who praise you to their friends online and offline. It shows that you are providing them with quality service.

But don't stop there. Reach out to your brand's promoters and encourage them. Set up a referral program where users earn incentives every time they refer someone to your company.

You can also incentivize them with gift austria phone number list cards, coupons, discounts, giveaways, etc.

How to segment them

Rank brand promoters usingNet promoter result(NPS). NPS allows you to survey customers to determine how likely they are to tell others about your brand.

Use a scale of 1 to 10. Customers with a rating of 5 or higher are likely brand promoters.

According to research, the global abandoned cart rate is around76%. That is, 3 out of 4 customers leaveonline storeswithout completing their order.

This can be caused by high fees, bad billing, slow website, re-entering contact details, etc. Find and solve these problems byreduce the number of cartswhich remained empty.

Track abandoned shoppers to bring them back to the store. Encourage them to complete their purchase by offering discounts, coupons, and freebies.