How to Utilize Web Push Notifications Along All Stages of the Buyer’s Journey

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Think back to the last big purchase you made. Did you come up with the idea and follow through with buying all at once? Probably not. For most of us, there is a process we go through (whether we realize it or not) that helps guide us to our final decision to either buy or not buy something.

Commonly referred to as the customer buying journey, or simply the buyer’s journey, this helps define each stage that a customer will go through as they make decisions about what to buy. Typically, there are three main phases a customer will go through (which we’ll talk about in more detail later). The farther along they get, the more information they will want in order to make an informed decision.

Not only does this buyer’s journey help explain what a customer is going through, it can help marketers craft useful and relevant campaigns for each phase. What do you do once you create this marketing material? You need to present it to the right people!

With web push notifications, you can easily send campaigns to people along all stages of the buyer’s journey. With smart segmentation you can ensure your messages are going to the right people at the right time, helping them towards making the decision to purchase from your brand.

Let’s first talk about what the buyer’s journey is, and then we’re going to share how you can use web push to help reach your audience along all stages of their journey.

What is the Buyer’s Journey?
buyer’s journey
Image credit(s): Hubspot


Like we mentioned above, the buyer’s journey is typically divided into three main mexico telemarketing data phases. Movement to the next phase pushes a customer closer to converting. You might look at the chart above and not think it applies to your brand, but it almost certainly does. Let’s look at each phase in closer detail.

Awareness: The true beginning of the awareness phase is before a consumer even knows about your brand or your products. They simply realize they have a problem (which could be a complex problem, or something more simple, like realizing they are always overheated after working out). At this phase, a buyer understands they have a problem but aren’t quite sure how to fix it.

Consideration: During the consideration phase, a customer is considering what their options are to solve their problem. Going back to the workout example, in the consideration phase the customer may do some research and realize that they need to purchase clothing that is made from certain materials that are lighter, more breathable, and dry quicker. This will provide them with a much better workout experience, which is the pain point they are trying to solve.

Decision: It is now time to buy! Now that the buyer understands their problem and how to fix it, it is time to make the final decision. Keep in mind, this is a much more complex decision than it may look. Deciding you need better workout clothes may be the decision, but choosing which workout clothing to purchase is the more difficult decision that you (being the buyer) need to make. So, why should a customer pick you? That is where web push comes in!

Why Use Web Push?
There are numerous platforms you can rely on for targeting your users, but web push is one of the best. Not only do web push notifications have greater visibility than most other platforms (making it one of the best email alternatives), you also have powerful segmentation and personalization options that allow you to send more meaningful campaigns to the right people, at the right time.

Let’s see the types of web push campaigns you should consider sending for each phase of the buyer’s journey.

Phase I: Awareness/Discovery
Keep in mind that people in phase I are not ready to buy yet. This is where smart segmentation comes in. The campaigns you send in the awareness phase should not be directed at people who have already spent time on your product pages or who have placed items in your cart. Instead, focus on people who have visited the more educational parts of your site- perhaps your home page, or your blog.