The sales manager has successfully negotiated and the client is ready to close the deal. To do this, the specialist took his details, wrote them down in one of the text editors, and sent them to the company's lawyer to draw up a contract. The lawyer also saved the client's details. He is in no hurry to draw up the contract, as he does all the work as it comes in, at his own pace. At this time, the manager is in a "suspended" state of waiting, not understanding whether the lawyer is working on his documents or not. He has no choice but to periodically call his colleague and remind him to draw up the contract. This is a clear example of the opacity of business: the content of each employee's employment is known only to him, and for the rest, these processes are hidden.
Finally, the lawyer completes the contract and sends it to the manager, who in turn sends it to the buyer of goods/services. During the check, the client's lawyers find several errors. For example, the surname "Ivanov" was left in the template without changing it to the client's data. After several forwardings from the manager to the lawyer and back, the contract is finally redone and signed.
It's time to pay. The manager sends the details to the accountant and describes what the invoice should be for. Communications are via email.
While the accounting department teacher database is busy drawing up payment documents, the manager decides to find out if the goods that they are supposed to deliver to the client under the contract are in stock. The warehouse worker needs to go to the required sector and check it himself. He cannot do this right away and promises to call back. But he forgets. The manager reminds. An hour later, he receives information that there is enough goods and they can be shipped.
The accounting department works on drawing up an invoice. The specialist waits for it for almost half a day, periodically reminding about himself and the client. In the end, it is the turn of this manager's documents, the accounting department prepares them and brings/sends them to him. But the problem is that the name of the product is indicated incorrectly. The manager wrote from memory what exactly the client needs to pay, but in the database this article is entered differently. It needs to be redone. Thus, two days later, the manager sent the client a contract and an invoice for payment. At the same time, he asks him to call back when the transfer is made, since it is much more difficult for him to get this information from the accountant of his company.
Next, the customer must come to the warehouse and pick up their goods. The accounting department prepares the delivery notes and invoices, and the courier delivers them to the warehouse every day so that all the documents are ready when the buyers arrive. There is no guarantee that the buyer will arrive on time or at all, so the papers lie idle.