Figure: Two major benefits that the official account calling function can bring to the business
In addition, business friends can also use various functions of the official account to make your work more efficient. Four small steps will teach you how to use it:
Tag management, customer characteristics at one hand: Some businesses have many customers, and it is impossible to remember the relevant information of all customers at all times. The thoughtful one-to-one chat tag function of LINE official account can help you create unique tag distinctions based on customer needs and characteristics. When you are dealing with individual customers, you will not miss or make mistakes in the customer’s basic information! See more one-to-one labeling instruction.
Focused mass distribution, marketing information is fast~hard~accurate~: The "tags" established according to the needs and characteristics of customers can be used for targeted mass distribution. For example, in the financial management business, Xiao Ming will provide different financial management plans, and people will be labeled with " Customer australia mobile phone number list groups labeled with "different risk preferences" and "different needs". The focus group messaging function of the official account not only allows you to provide targeted solutions to customers, greatly enhancing the chance of closing transactions, but also allows you to no longer have to forward messages to customers one by one like when using private LINE. You can set a message once to reach all customers. People who need it receive the information.
As mentioned above, when you set non-business hours, pause the call answering function, or are busy, you can use the set "Busy Reply" to automatically reply. For customers, you can not only take care of the customer's feelings, but also help the business leave contact information or related questions with the customer, so that you can contact the customer at your convenience.
Multiple people manage the official account, allowing you to talk about CASE with peace of mind and take vacations with peace of mind: You can set your business assistant or the job agent in the same group as the operator of your official account. As mentioned earlier, customers can call your official account Account, all operators and administrators can answer the call, so when you are in a meeting or on vacation, you can check whether to enable the call function according to your needs, and ask your professional assistant or staff representative to help you answer the phone, so you can always seize the performance!