What about the qualification of the key customer?

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Conversion rate (sales, subscribers, leads, etc.)
A big part of interactions is ensuring initial or repeat conversion. By looking at things from a user journey-based perspective, you can estimate the number of interactions that generate the results you want.

For example, how many potential customers who have a conversation about a product or service go through with a purchase? What do the key numbers look like?

How well are your live chat metrics helping you get and keep subscribers? All this information can help you improve your strategy.

Using canned responses
Canned responsesThey are often used to reduce the greece consumer mobile number list burden of the human element of customer service where possible. They are predefined responses that are usually provided based on the knowledge that certain questions or problems arise frequently.

Evaluating usage can help you understand their effectiveness. Additionally, as you evaluate conversations, you may see a need to implement new canned responses.

Satisfaction rating
This is usually a result associated with a customer satisfaction survey given at the end of an engagement. To avoid overwhelming the customer, a rating from one to five stars or a few adjectives that indicate how the interaction felt can be chosen.


If desired, the customer is usually allowed to leave a written comment. This is a key CSAT metric because you have customers telling you what they liked and what you can work on.