Through a set of codes, regulations, criteria and metrics , companies obtain a parameter of their performance and can take concrete measures to achieve more positive results in the market.
And as you can imagine, there are different ways to put that knowledge into practice. Rather than focusing on the details of dozens of theoretical models, we'll present you with pragmatic tips to get you started on continuous process improvement without any difficulties.
What is ITIL V4?
When we talk about continuous process improvement, the term ITIL V4 often comes up at some point. To clear up any doubts, let's clarify the meaning of this concept.
ITIL is an acronym for taiwan phone number lookup Information Technology Infrastructure Library . A bit of a big and confusing name, isn’t it?
ITIL V4 refers to a set of good practices for the management of information technology services, whose principles and procedures for continuous process improvement can be applied to other sectors.
Incorporating elements of the Deming Cycle (Plan, Do, Check and Act), ITIL V4 proposes seven steps for continuous process improvement , as we will see in detail below.
Since 2013, ITIL has been part of AXELOS , an international organization that licenses the use of the brand's intellectual property and offers certifications to companies that want to apply its methods.
What are the stages of continuous process improvement?
According to the continuous process improvement model proposed by ITIL V4 , we need to follow 7 steps to optimize a company's work environment.
1. Identify what needs to be improved
The first step in continuous process improvement is to identify the current situation of your company. And you can do this by answering a simple question: what problems do you frequently face?