Interaction with customers
What is UX? What is it for + 3 TIPS to improve it
User experience or UX is defined as the experience that the public has when coming into contact with your products, services or any area of your company. Its objective is to provide users with pleasant, intuitive, attractive and efficient solutions; and to ensure that their experience with your brand is highly satisfactory.
Understanding what user experience is and applying UX best practices in your company can be one of the most effective ways to increase your customers' satisfaction level. Consider that 88% of online consumers say they would not return to a website where they have suffered a bad user experience .
Summary
Importance of UX: In telephone number identifier philippines digital environments such as websites and apps, UX strategy ensures a smooth and unobstructed experience.
Among the UX areas, the following stand out: UX Research, UX Developer, UX Writing, Product Design, UX Strategy and Information Architect.
UI (User Interface) vs. UX: UI focuses on visual design, while UX encompasses the entire user experience in interacting with the solution.
UX vs. CX (Customer Experience): UX focuses on the interaction with a product, while CX encompasses the entire customer experience, including touchpoints such as service.
UX Benefits: Fulfillment of needs, competitiveness, customer satisfaction, increase in conversions and sales, improvement in loyalty and attraction of new customers.
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