The evolution of bots has been remarkable with the arrival of generative AI. In fact, 70% of CX leaders believe they are becoming skilled architects of highly personalized customer journeys , according to Zendesk’s CX Trends 2024 report .
If you want to learn how to create a prompt and take your automated interactions with customers to the next level, stay here as we explain it to you in a simple and clear way!
Summary
In customer service, the prompt australian whatsapp number facilitates communication between automated systems – chatbots – and the user. The most common uses are: input requests, response suggestions, response options, follow-up suggestions and feedback.
Once you learn what a prompt is, you can create one in seven steps and deliver an automated and successful customer experience.
Related content
Types of artificial intelligence – examples in customer service
What is cybersecurity and how does it relate to AI?
What is hyperpersonalization and how to achieve it in 2024?
What is prompt?
Prompt is defined as a request or stimulus designed to guide the interaction between an AI system (a chatbot , for example) and a user during an automated customer service.
Some of its most common uses in the context of customer service are: