A cursor over the Zendesk AI auto-support button.
Successful adoption of AI will create the biggest gap between companies that become disruptors versus those disrupted over the next five years. For many companies, AI has yet to deliver the results they hoped for. At Zendesk, we know that achieving ROI from AI is possible today because we’re seeing it with our customers like Lush, Ingram Micro, Conservice, Tesco, and many others, who are leveraging our complete customer service solution for the AI era. Our industry-leading solution is designed to help customers of all sizes and industries realize a material return on their investment. And now we’re excited to take that step further with the latest innovations available at Zendesk AI Summit , including new omnichannel AI agents; our new AI agent builder; enhanced agent copilot; and AI for voice—all designed to deliver exceptional service in a way that’s easy to use and scale and to drive meaningful business outcomes.
Achieve over 80% automation with our new omnichannel AI agents
While customers increasingly canada whatsapp number list expect fast, accurate, and personalized service, many businesses still rely heavily on traditional channels like voice and email to engage with customers. That’s why Zendesk is making AI agents available across all channels, ensuring these autonomous bots can work independently or alongside human agents to resolve customer issues. Our new omnichannel AI agents autonomously resolve up to 80% of interactions with human-level accuracy and quality. Unlike traditional bots, which require extensive training and data uploads, Zendesk AI agents are also ready to deploy the same day. Simply describe your automation use case and achieve 80%+ accuracy right out of the box.
With omnichannel AI agents, businesses can now:
Create and control AI agents using our new AI Agent Builder, which requires no training and offers full customization, including adjusting brand tone, while reducing creation, deployment, and maintenance time.
Deliver instant, accurate answers with generative responses and tackle more sophisticated problems end-to-end with customizable conversation flows, now extending to email.