Let's look at examples of real-life applications of eNPS by companies to improve the microclimate in the workforce:
IT company "Alfa" . As a result of the eNPS survey of employees, the main problem was identified in the form of an ineffective motivation system. To solve it, a new bonus program was created, which allowed to increase the employee loyalty rate by 20 points.
Retail company "Beta" . eNPS studies revealed problem areas in the relationship between management and staff. Special trainings were organized for managers, which helped improve the internal microclimate and increase the staff loyalty rate.
Startup "Gamma" . Using the eNPS methodology, the company sought to determine the best ways of internal communication. Based on the results of the study, a corporate messenger was developed. This measure contributed to increasing employee engagement.
Assessing employee loyalty list of us phone data using eNPS is an effective solution for modern businesses that strive for successful development.
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Benefits of measuring eNPS
Calculating eNPS for employees is an effective and easy way to get quick feedback from your subordinates. Analyzing employee engagement levels with this tool has six clear benefits:
The strength of the method is its simplicity . Practice confirms that the right question makes it possible to objectively assess the overall loyalty of the staff in a short time. Each time measurements are taken, the company will be able to quickly determine how many engaged and critics come to it in a certain time.
Business performance improves . Employee experience is related to productivity, performance, and creativity. Companies that create the right employee experience have higher revenues, innovate faster, and increase brand value.
Positively affects customer loyalty . When a company's employees act as its promoters, they are more likely to ensure that customers promote the brand.
Reduces the number of dismissals . Systematic eNPS research allows the company to identify and eliminate employee turnover. The number of dismissals and the retention of specialists are interrelated phenomena. Analysis of eNPS allows you to find out why some employees will leave, while others will remain loyal.
Increases employee experience . Knowing the needs of employees is important for any business. Analyzing eNPS indicators will help turn critics into promoters of the company.
The moral climate in the work collective improves . It is important for employees to be heard and appreciated. When subordinates are asked questions and answered, their morale increases.
The eNPS questionnaire is based on the principles used in the NPS methodology . The only difference is that the object of the research is not customers, but the company's staff.
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