Advanced automation of a budgetary institution: Real Estate House x NetHunt CRM x CRMiUM

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When you already have crystallized processes, switching to a new CRM system can be quite painful: how to preserve familiar processes and not lose any data?

In this case study, we tell you how a Ukrainian organization, Real Estate House, turned to NetHunt partner, CRM integrator CRMiUM , to implement and configure NetHunt CRM, and received fully automated processes, greater employee engagement in the CRM process, and a cleaner database.

Content

Who are Real Estate House?
What CRM was the Real Estate House looking for?
Why did the Real Estate House choose NetHunt CRM and which functionality of the system is used most actively?
What business results did the Real Estate House achieve thanks to the implementation of NetHunt CRM?
Who are Real Estate House?
The Real Estate House is a permanent working body of the Executive Committee of the Kharkiv City Council, which provides real estate services in the most comfortable conditions according to simplified procedures.

The product that this non-profit austria phone number list organization offers its clients is the "Real Estate House" platform, on which all residents of the city of Kharkiv can quickly and efficiently solve any problems related to real estate:

Registration of rights to real estate
Registration of residence
Land registration services
Preparation and receipt of permits in the construction sector
Housing registration and privatization of real estate
Services of the KP “BTI” of the Kharkiv City Council
Every day, the Real Estate House processes more than 100 applications .

What CRM was the Real Estate House looking for?
It was important for the Real Estate House to quickly, without losing data and without changing the usual processes, transfer the work of hotline specialists to the new CRM system.

Here are the requirements the Real Estate House had for the CRM system:

Intuitive interface, easy-to-use CRM system
Integration with messengers to accept requests from customers, receive and send documents, and be able to manually attach chats to the necessary contacts
Integration with telephony services to be able to link calls to different contacts
The most flexible system that allows you to create unique folders for different departments and differentiate access to them
Automation functionality
An open API that would allow CRM integrators, CRMiUM, to set up the integrations and automation necessary for the effective operation of the Real Estate House
Analytics and reporting functionality
Based on these requests, CRM integrators, CRMiUM , selected NetHunt CRM for the Real Estate House and helped the company quickly and painlessly migrate to the new software.

Why did the Real Estate House choose NetHunt CRM and which functionality of the system is used most actively?
As the Real Estate House worked on implementing a new CRM system and migrating data from the CRM system with the integrator, they listened to their advice on choosing a CRM.

CRMiUM analyzed all the company's requests and suggested trying NetHunt CRM — it satisfied the Real Estate House in all respects:

Ukrainian CRM system
Easy to use
Flexible and powerful
Has integrations with messengers and telephony services
Offers business process automation functionality
In addition, NetHunt CRM offered a special program to support Ukrainian non-profit organizations, within the framework of which companies offered special terms of use of the product.