The robot asks the patient for the necessary contact information, suggests a specialist, and enters the appointment into the CRM. After that, the system sends the patient an SMS with the date and time of the appointment and the address of the clinic. If the patient has questions that the Voice Robot cannot answer, it switches the conversation to the manager.
Working with text messages On the clinic's website, you can bolivia cell phone number list contact specialists via an online consultant chat or write via social networks or messengers. This is due to the fact that not all patients prefer to make calls, and not everyone has this opportunity. Before contacting us, medical center managers had to review requests in their free time from calls, and constantly switch between channels: check Telegram, Vkontakte, Viber.
This was inconvenient, and many requests and questions remained unanswered. We suggested connecting the functionality of the chatbot designer. It combines requests from messengers and social networks on one platform and automates communication using scenarios.