This involves ensuring the immediate safety, health and well-being of the client and other involved parties, obtaining medical attention, notifying Victoria Police and other emergency services as appropriate, preserving evidence, accessing specialist victim and support services as required and contacting the nominated key support person.
CIMS: Ongoing support
These responses involve supporting the client’s wellbeing by hungary telephone numbers ensuring a safe and secure environment, whilst also providing and managing any rehabilitation, counselling or other support they may need in the future in response to the incident.
Particular types of incidents may require additional response actions to ensure the safety and well-being of the client. In particular, for all incidents that involve allegations of abuse. Abuse includes physical, sexual, financial or emotional/psychological abuse or neglect. Key actions required to respond to abuse are identified in this chapter and cross-referenced to allegations of abuse for further details where appropriate.
When an incident involves misconduct by a staff member to a child, service providers must consider requirements under the Reportable Conduct Scheme to notify the Commission for Children and Young People.
All actions should be undertaken in a way that is respectful of the person, culturally appropriate, and empowers them to make their own choices and decisions wherever possible, to the extent that the client is capable of making informed decisions. Some clients, such as those receiving disability services or children in any service, may have a key support person to support them (the client) in their decision-making (see section 2.2.3 Contact the key support person for a broader understanding of the key support person).
Actions taken by service providers in response to an incident should include the client, or key support person acting in the client’s interests, in the following activities: