Common mistakes in WhatsApp collection messages

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There are currently different ways to communicate with the clients in our portfolio. For example, in addition to calls, there are also SMS and messages to collect from clients via WhatsApp . However, regardless of the medium we choose, we must be careful with our collection communications , after all, it is not only about obtaining payment of the debt, but also acting in accordance with the laws in force in the country.

In this post, we want to talk to you about messages to collect from buy uk email list on WhatsApp . Specifically, about those mistakes that many collection agents make and that affect the collection and reputation of the company. By knowing these mistakes, you will be able to avoid them, obtain better results in your collections and avoid legal problems.

What will you find in this text?

1. Not starting from a strategy

2. Not defining an appropriate schedule for sending messages

3. Not introducing yourself or the business you represent

4. Forgetting to confirm the identity of the person receiving the message

5. Do not personalize messages

6. Do not send messages based on the current status of the account receivable

7. Do not provide links or payment options to customers

8. Not recording data for each interaction

1. Not starting from a strategy
This involves defining the specific objectives of the communication. What do we want to achieve with this message? Is it a first reminder, a notice of expiration, or a last resort before legal action?

In addition, it is important to determine the appropriate tone that reflects professionalism, but also empathy towards the client's situation. Having a detailed plan will guide us through each step and help us be more effective in our efforts.

2. Not defining an appropriate schedule for sending messages
Sending debt collection messages at inappropriate times can backfire. A client who receives a debt notification late at night or on weekends may feel that their privacy has been invaded. Therefore, it is crucial to respect working hours and avoid sending messages outside of them. In addition, according to the collection law in force in the country, you cannot write to clients via WhatsApp after 8:00 pm or before 7:00 am. This contact cannot be made on weekends or holidays either.

3. Not introducing yourself or the business you represent
Lack of proper presentation creates distrust in the client. At the beginning of the message, it is essential to include your name and the name of the company you represent. This not only establishes transparency in the communication, but also gives the client the security of knowing who they are dealing with. A clear and professional presentation helps to establish a solid foundation for the conversation.

4. Forgetting to confirm the identity of the person receiving the message
It is crucial to ensure that you are communicating with the debt holder. This step not only protects the client's privacy and security, but also prevents misunderstandings or claims from third parties. In addition, in Peru it is prohibited to notify third parties unrelated to the debt.

5. Do not personalize messages
Generic messages can be easily ignored by customers. It is crucial to personalize each message with specific details about the customer’s debt and situation. For example, mentioning the outstanding amount, due date, and any relevant details increases the likelihood that the customer will take the message seriously.